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Booking Guide

How To Book With Us?

We make your online reservation extremely satisfying, comfortable and without apprehension over your security, privacy and concern about online reservations.

Making an online reservation is easy. Just complete the reservations form: Book Hotel | Book Tour | Book Airlines online security SSL(128bit), making sure that you send us your e-mail address. As soon as we receive your request, we will reply within 24 hours.

If you would like to book our service offline, kindly print out the form and fill in this form Book Hotel Offline or Book Tour Offline. Once completed, please fax the form with one copy of 2 sides of your credit card with your signature to our Hanoi Head Office at +84-4-36285414 or scan it and email us to vietgreentravel@yahoo.com | vietgreentravel@gmail.com | sales@vietgreentravel.com

 

Deposits & Payment Policy

Deposit of $100 (USD) per person is required upon confirmation of booking tour. You have peace of mind until 2 months before departure dates. At that point, we would require full prepayment only 60 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client.

The Bank Account Name: VIET GREEN MEDIA AND TRAVEL JOINT STOCK COMPANY

Account No:  - USD: 5586146
                    - EUR: 5586157
                    - VND: 5520718
Name of Bank : ANZ Bank, Ha Noi Branch
Bank address : 14 Le Thai To Street, Hanoi , Vietnam
Swift Code : ANZB VNVX

All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card as Visa, Mastercard and American Express Credit Card without credit card transaction fee ( 2.75% fee for Visa, Mastercard or 4% for American Express Credit Card).

- If you wish to pay us online on our secure server, please click here and fill in the form.

- Click here and then print a copy of our credit card charge form offline. Once completed please fax the form with one copy of 2 sides of your credit card with your signature to our Hanoi Head Office at +84-4-36285414 or scan it and email us to vietgreentravel@yahoo.com | vietgreentravel@gmail.com | sales@vietgreentravel.com

After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent to you by fax or e-mail.

 

Booking Amendment

Flexiblility is our strongest point. You can amend your booking when it is made. Just contact us at vietgreentravel@yahoo.com | sales@vietgreentravel.com with your booking number. Our reservations team is glad to amend your booking accordingly.

 

Cancellation Policy

NON REFUNDABLE deposit of 10 USD for hotels, air ticket booking upon services confirmation / US$ 100 upon tours services confirmation

Cancellations will be charged as follows:

  More than 60 days prior to trip departure: No cancellation charge. We Guarantee 100% Money Back.
•         41-60 days before arrival: 40% charge
•         31-40 days before arrival: 60% charge
•         21-30 days before arrival: 80% charge
•         10-20 days before arrival: 100% charge

* No show: 100%


Refund of Unused Services

Non refundable deposit and banking service fee will be forfeited in all cancellation cases

Liability

Viet Green Travel is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance.

Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Viet Green Travel will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.

 

Passport and Entry Visa

Your passport must be valid for at least six months following your entry date to your travel destination.

It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.

Travel Insurance

Travel insurance is not included in your tour price. It is the passenger's responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

Viet Green Travel strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation, lost of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.

If you wish to speak to us, please call our Reservation Center at ++84.4.36285414 and live chat during our business office hours.

Are you Ready? Book Today! Click and Join to Book Our Services Online on Secure Server.

Hotlines 24 hours/7 days Customer Support +84. 989313339 Mr. Tommy Lee